In short
This website has no forms and does not use analytics, advertising, or tracking tools. We use the information you give us by phone or email to help with your booking request, and share it only as needed to do that, to run our business, or where the law requires.
Who we are
Travelz Portal is an independent travel agency operated by Urvashi Sharma. We are responsible for the personal information described in this policy.
- Privacy contact: support@travelzportal.com
- Phone: (833) 318-2190
- Mailing address: 4449 Easton Way #200, Columbus, OH 43219, USA
What this policy covers
This policy applies to this website and to information you give us when you call or email us about travel assistance. It does not cover airline websites or other third-party services, which have their own privacy policies.
Information we collect
Information you give us
When you call or email us, you may give us:
- your name and contact details, such as your phone number and email address;
- booking details, such as your booking reference, itinerary, and the airline or provider you booked with;
- passenger information needed for your request, such as names as they appear on travel documents and, only where a request requires it, other details an airline asks for, such as date of birth;
- payment information, if you choose to authorize a paid service; and
- anything else you choose to tell us about your issue.
This website has no contact, booking, or payment forms. It does not ask for, and cannot receive, card numbers, passport details, or booking passwords. Please do not send those details by email.
Phone calls
Calls are recorded for quality and training only. You are told at the start of the call, and recordings are deleted after 30 days.
Information collected automatically
When you visit this website, our hosting provider, Hostinger, automatically records basic technical information in server logs, such as your IP address, browser type, the pages requested, the referring page, and the date and time. We use these logs to operate and secure the website.
This website does not currently use analytics, advertising, or tracking tools.
How we use information
We use personal information to:
- respond to your call or email and provide the assistance you ask for;
- review your booking and explain the options and costs that may apply;
- communicate with airlines, other travel suppliers, or your original booking provider on your behalf, when you authorize us to;
- take payment for services you authorize, and keep records of those transactions;
- handle questions, complaints, refund requests, and payment disputes;
- operate, maintain, and secure this website;
- meet legal, tax, and accounting obligations, and protect our legal rights.
We do not use your information to send marketing emails or text messages.
How we share information
We share personal information only as needed for the purposes above:
- Airlines, travel suppliers, and booking providers, to act on requests you authorize. They handle it under their own privacy policies.
- Our payment processor, a merchant account provided by our bank, to process payments for services you authorize.
- Service providers that support our business, such as website hosting (Hostinger) and email (Hostinger (our email mailboxes are provided with our website hosting)).
- Legal and safety reasons, when the law requires it, or to protect rights, safety, and property, including to prevent fraud.
- Business transfers, if our business is sold or reorganized, in which case this policy continues to apply to the information.
We do not sell personal information, and we do not share it for cross-context behavioral advertising. If advertising or remarketing tags are ever added to this website, this section will be updated and any opt-out the law requires will be provided.
How long we keep information
We keep personal information only for as long as we need it for the purposes in this policy, including to meet legal, tax, and accounting requirements and to resolve disputes.
- Customer and transaction records: 3 years, so that we can deal with later questions about a booking, refund requests and card disputes, and meet tax and accounting requirements
- Website server logs: 30 days
How we protect information
This website is designed to be served over an encrypted HTTPS connection, loads no third-party scripts, and has no forms that collect personal information.
Access to booking records is limited to the travel agents working on your request. We do not store card numbers: card payments are taken through a merchant account provided by our bank, and card details are never kept in our own records or sent by email.
No method of transmitting or storing information is completely secure. Please do not send card numbers, passport or ID details, or passwords by email.
Cookies, analytics, and browser storage
This website does not set advertising or analytics cookies and does not load third-party tracking scripts. Our fonts are hosted on our own server, so viewing a page does not send your information to a font provider.
Browser storage
On our policy pages you can hide the call bar. Your browser remembers that choice for the rest of your visit using session storage, which stays on your device and is not sent to us.
Your privacy choices and rights
Depending on where you live and the laws that apply to our business, you may have the right to:
- know what personal information we hold about you and receive a copy;
- ask us to correct inaccurate information;
- ask us to delete your information, subject to exceptions allowed by law;
- opt out of the sale of personal information, targeted advertising, or certain profiling, where these apply; and
- not be treated differently for exercising these rights.
To make a request, contact us at support@travelzportal.com or call (833) 318-2190. We may need to verify your identity before acting on a request. Where the law allows, you can use an authorized agent. If we decline your request, you may be able to appeal by replying to our decision.
Children's privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children through it. When a booking includes a child, we use the child's details only as provided by a parent or guardian to assist with that booking.
Links to other websites
This website links to other websites, such as the U.S. Department of Transportation. We are not responsible for the privacy practices of other websites.
Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a new effective date.
Contact us
For questions about this policy or your personal information:
- Travelz Portal, operated by Urvashi Sharma
- Privacy contact: support@travelzportal.com
- Phone: (833) 318-2190
- Mailing address: 4449 Easton Way #200, Columbus, OH 43219, USA