Flight cancellation assistance
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Review Your Flight Cancellation Options
Not sure whether cancelling gets you a refund, a travel credit, or nothing back? Call an independent travel agent to go through your booking, the fare rules, and every charge before you decide.
- Check refund or credit options
- Every charge explained first
- Nothing cancelled without your OK
Call About Cancellation Options
Phone hours: 24 hours a day, 7 days a week
Independent travel agency · Not affiliated with any airline · Service fees may apply.
Independent travel agency · Not affiliated with any airline · Service fees may apply.
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Your fare sets the options
Fare rules, airline policy, and passenger rights decide what is possible.
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The airline decides refunds
Refunds and travel credits are approved and processed by the airline.
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You decide first
Nothing is cancelled until you have the full picture and give your authorization.
Start here
Voluntary cancellation requests
A voluntary cancellation is one you choose to make, for example because your plans have changed, while the flight is still scheduled to operate. What happens next depends on your fare, the airline's rules, and any passenger rights that apply to your trip.
A travel agent can go through your booking with you and explain:
- Whether your ticket can be cancelled, and how
- Whether any value might come back as a refund or a travel credit
- Which airline charges could be deducted
- What cancelling would mean for every flight and passenger on the booking
- Our own service fee, if you ask us to submit the cancellation (separate from airline charges)
Did the airline cancel or significantly change your flight?
That is not a voluntary cancellation. For flights to, from, or within the United States, U.S. Department of Transportation rules may entitle you to a refund if you choose not to accept the alternative offered, even on a nonrefundable ticket. Airline policies do not override those rights, and other passenger-rights laws may apply to international trips. Read the DOT refund guidance
Refund or credit
Reviewing possible refunds or travel credits
Whether cancelling returns any value, and in what form, depends mainly on the fare that was bought and the airline's rules for it.
Refund
Money returned for the unused part of a ticket, usually where the fare is refundable or a legal right to a refund applies. The airline, or the provider that issued the ticket, decides eligibility and processes it. Charges in the fare rules can reduce the amount.
Travel credit
Value kept for a future booking instead of money back. Credits often come with airline conditions, such as an expiration date, use by the same passenger only, or paying any fare difference when you rebook.
Some fares return nothing when cancelled. In other cases, part of a ticket, such as certain taxes and fees on an unused flight, may be refundable even when the fare itself is not.
No guaranteed outcome. We will explain what appears to apply to your booking, but we cannot promise that a refund or credit will be issued, how much it will be, or how long the airline will take to process it.
Fare rules
Fare restrictions and cancellation charges
Every ticket is sold under fare rules. Those rules decide whether the ticket can be cancelled, whether a charge applies, and what happens to any remaining value. These factors commonly affect your options:
- Fare type Basic or lowest-price fares often carry the most restrictions.
- Timing Some options depend on when you cancel, relative to booking or departure.
- Partly used tickets If part of the trip has been flown, only the unused portion is considered, and different rules can apply to it.
- Missed flights Not showing up for a flight can cancel later flights on the same booking and affect any remaining value.
- Where you booked The provider that issued your ticket may have its own conditions or charges.
- Other passengers Cancelling for one traveler can affect the others on the same booking.
About short cancellation windows. Some bookings can be cancelled without a charge for a limited time after purchase. Whether that applies depends on the airline, how and when the ticket was bought, and how close the flight is. It is not available on every booking, so check the conditions for yours before relying on it.
Before you decide
Understanding the consequences before you authorize
A cancellation usually cannot be undone once the airline has processed it. Before you authorize one, you should have clear answers to these questions:
- Which flights, and which passengers, will be cancelled?
- Is any value expected to come back as a refund, a travel credit, or not at all?
- Which airline charges will be deducted, if any?
- What is our service fee for submitting the cancellation for you?
- If a travel credit is issued, what conditions and expiration date apply?
- Does the timing of cancelling change what you could get back?
- Could keeping the booking, or changing it instead, be a better fit for your plans?
Want to go through these questions for your own booking?
Call About Cancellation Options
Phone hours: 24 hours a day, 7 days a week
Independent travel agency · Not affiliated with any airline · Service fees may apply.
Cancellation FAQs
Questions about cancelling
Options always depend on the booking, the airline's rules, and applicable passenger rights.
Can a nonrefundable ticket have cancellation options?
Sometimes. A nonrefundable ticket usually means no money back for a voluntary cancellation, but the fare rules may still allow a travel credit, the return of certain taxes and fees, or a change instead of a cancellation.
If the airline cancels or significantly changes your flight, you may be entitled to a refund even on a nonrefundable ticket. See the U.S. Department of Transportation refund guidance.
Could cancellation result in a travel credit?
It could. Some airlines provide a credit for the unused value of a ticket instead of a refund. Credits often have conditions, such as an expiration date, use by the named passenger only, or paying a fare difference on the new booking, so ask about them before you cancel. We cannot guarantee that a credit will be issued.
What information should I prepare?
Have these ready:
- your booking reference;
- the names of the passengers on the booking;
- your flight dates;
- whether you want to cancel the whole trip or only part of it; and
- any message from the airline about a schedule change or cancellation.
Can I contact the airline or original booking provider directly?
Yes. You can always contact your airline, or the company you originally booked with, directly. You do not need to use our service.
Talk through your cancellation options
Call to review what cancelling could mean for your booking, including charges and any possible refund or credit, before you decide.
Call About Cancellation Options
Phone hours: 24 hours a day, 7 days a week
Independent travel agency · Not affiliated with any airline · Service fees may apply.