Independent travel agency · Existing flight bookings
Phone lines open 24/7
Need Help With an Existing Flight Booking?
Speak with an independent travel agent about flight changes, cancellation options, seat requests, and booking issues.
- Options reviewed for your booking
- Every charge explained first
- No paid service without your OK
Speak With a Travel Agent
Phone hours: 24 hours a day, 7 days a week
Independent travel agency · Not affiliated with any airline · Service fees may apply.
Independent travel agency · Not affiliated with any airline · Service fees may apply.
Choose the help you need
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Flight Cancellation
Review possible refunds or travel credits, fare rules, and charges before you cancel.
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Flight Changes
Ask about new travel dates, departure times, or routes, with every cost explained.
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Seat Selection & Upgrades
Window or aisle seats, sitting together, extra legroom, and in-cabin upgrades.
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Booking Help
Name corrections, cabin upgrades, and check-in or boarding pass problems.
Traveling with more than luggage
Pets, babies, and children flying alone
Adding a pet, a lap infant, or an airline's unaccompanied minor service each follows its own airline rules. Call to check what applies to your booking, with any charge explained first.
Who we are
An independent travel agency, not an airline
Travelz Portal is an independent travel agency. Our travel agents help customers in the United States with requests about flight bookings they already have.
We explain the options that may be available for your booking, what the airline's rules allow, and what each option could cost. If you want us to go ahead with a paid service, we tell you the charges first and ask for your authorization before any work begins.
What we can help with
- Reviewing cancellation options, including whether a refund or travel credit may be possible
- Looking at date, time, and route changes where your ticket allows them
- Seat requests, preferred or extra-legroom seats, and in-cabin seat upgrades
- Name corrections, cabin upgrade questions, and check-in or boarding pass issues
- Explaining any airline charges before you decide
What we are not
- We are not an airline, and our phone number does not belong to an airline
- We are not affiliated with or endorsed by any airline or other travel brand
- We cannot override airline rules or make refund, change, or upgrade decisions
- You can always contact your airline or original booking provider directly instead
How it works
A simple process, with costs explained first
You decide whether to go ahead. No paid service begins, and no request is sent to an airline, until you authorize it.
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Explain your issue
Tell a travel agent what you need, such as cancelling, changing dates, choosing seats, or fixing a name, and share the booking details needed to look into it.
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Review available options and costs
We explain what may be possible under the airline's rules and set out any airline charges, fare differences, or tax adjustments, plus our own service fee.
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Authorize any paid service before work begins
Nothing is charged and nothing is submitted until you give clear approval. If you decide not to go ahead, you can stop there.
Speak With a Travel Agent
Phone hours: 24 hours a day, 7 days a week
Independent travel agency · Not affiliated with any airline · Service fees may apply.
Before you call
What to have ready
These details help a travel agent find your booking and explain your options without delay.
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Booking reference
The confirmation code or record locator shown on your booking confirmation.
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Travel dates
The dates of the flights involved and, if you want to change them, the dates that would work instead.
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A short explanation of the issue
What has happened and what you would like to do, such as cancel, move to another day, or sit together.
Please don't send card numbers, passport or ID details, or account passwords by email.
Pricing
How costs work
A request can involve two separate costs: the airline's charges and our own service fee. Both are explained before you authorize anything.
Airline charges
Set by the airline under your fare rules. Depending on the request, they can include change or cancellation charges, fare differences, tax adjustments, seat charges, or upgrade costs. Some requests have no airline charge.
Our service fee
Charged by Travelz Portal for our own assistance: a flat fee per passenger, per request, separate from the airline's charges and not paid to the airline. There is no charge to discuss your options, and no paid service begins until you authorize it.
Service limitations
What we can't do
Being clear about our limits helps you decide whether calling us is the right step.
- We can't guarantee a refund, travel credit, flight change, seat assignment, or upgrade. The airline makes those decisions.
- We can't override fare rules, airline policies, or eligibility requirements, or promise how long an airline will take to process a request.
- Whether we can act on a booking depends on how and where it was made and on the airline's rules. We can review any existing flight booking, including one made directly with an airline or through another travel website, and act on it where that airline’s rules and the original booking provider allow.
- Boarding passes are issued by the airline. We can't issue one or bypass check-in, security, or travel document requirements.
- If departure is approaching, contact the airline or airport check-in desk directly for time-sensitive check-in and boarding requirements.
- You don't need to use our service. You can contact your airline or original booking provider directly.
FAQs
Common questions
Answers to questions people often ask before calling an independent travel agency.
Are you an airline or an airline customer service line?
No. Travelz Portal is an independent travel agency. We are not affiliated with, endorsed by, or an official representative of any airline, and our phone number connects to our agency, not to an airline.
Do I have to use your service to change or cancel a flight?
No. You can contact your airline, or the company you originally booked with, directly. Many requests can be handled there. Airline charges may still apply either way.
How much does it cost?
There are two separate costs. Airline charges, such as change charges, fare differences, or seat charges, are set by the airline and vary by fare and flight. Our own service fee is a flat fee per passenger, per request, charged by Travelz Portal for our assistance and not paid to the airline.
There is no charge to discuss your options. We explain both costs and ask for your authorization before providing any paid service. See our Refund & Service-Fee Policy.
Can you guarantee a refund, change, or upgrade?
No. Outcomes depend on your booking, the airline's rules, availability, and applicable law. We can explain the options that appear to be available and, with your authorization, help request them, but the airline makes the final decision.
How do you make changes to my booking?
With your permission, a travel agent uses your booking reference on the airline’s own website to request the change you authorized. We do not issue airline tickets ourselves: any new or changed ticket is issued by the airline.
Nothing is changed until you have heard the costs and given your authorization.
Can you help if I booked directly with an airline or through another website?
It depends on how the booking was made and on the airline's rules. In some cases only the airline or the original booking provider can make changes. We can review any existing flight booking, including one made directly with an airline or through another travel website, and act on it where that airline’s rules and the original booking provider allow.
What should I have ready when I call?
Your booking reference, your travel dates, and a short explanation of the issue. For a name correction, keep the passenger's travel document nearby so you can confirm the exact spelling, but please don't send document images or numbers by email.
When can I call?
Our phone line is open 24 hours a day, 7 days a week. If departure is approaching, contact the airline or airport check-in desk directly for time-sensitive check-in and boarding requirements.
Will I be asked for payment details?
Only if you decide to go ahead with a paid service after the charges have been explained to you. By card over the phone during the call, or through a secure payment link sent by email — whichever you prefer.
Ready to talk through your booking?
Call to speak with an independent travel agent. We'll explain the options that may be available and any costs, before you decide whether to go ahead.
Speak With a Travel Agent
Phone hours: 24 hours a day, 7 days a week
Independent travel agency · Not affiliated with any airline · Service fees may apply.